Customer care
Shipping & delivery
What you see before payment, how orders are dispatched and what happens if delivery is delayed.
Where and what it costs
We accept orders only for delivery addresses offered at checkout. The shipping charge collected by Schengi and any available delivery estimate are shown before payment.
Processing and fulfilment partners
Items may be dispatched directly by our fulfilment partners. A multi-item order can therefore arrive in separate parcels and at different times. An order confirmation is not a dispatch confirmation. When a parcel is dispatched, we send a notification and, when the carrier provides it, tracking information.
Delivery timing
Timeframes shown at checkout or in a dispatch confirmation are estimates unless a specific date has been expressly agreed. Unless another delivery period is agreed, delivery will generally take place within 30 days after the contract is concluded. If an order is delayed, please contact us; your statutory rights remain unaffected.
Address, loss or damage
Check the delivery address before completing checkout and contact us as soon as possible if it needs correction. For a lost, damaged or incomplete parcel, email olitekog@gmail.com with your order number.