Returns & withdrawal

14-day right of withdrawal

For goods ordered online, consumers may generally withdraw from the contract within 14 days after receiving the goods, without giving a reason. Statutory exceptions, including for clearly personalised goods, still apply.

To exercise this right, email a clear statement before the deadline to olitekog@gmail.com. Include your order number, name and the email address used for the order.

Returning the goods

After notifying us, return the goods within 14 days. Please do not send anything until we provide the return instructions and the correct return address for your order.

You are responsible for the direct return cost unless the goods are faulty, damaged or incorrect, or applicable law requires otherwise. You may inspect the product as you would in a shop; you can be responsible for diminished value caused by handling beyond what is necessary for that inspection.

Refunds

We generally reimburse payments received, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice and through the same payment method. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

Faulty, damaged or incorrect goods

If an item arrives damaged, is faulty or differs from what you ordered, contact us promptly with your order number and useful photos. Your statutory guarantee and other mandatory consumer rights remain unaffected.