Help & FAQ

Quick answers about shopping, accounts and orders at Schengi.

What does Schengi sell?

Fashion-led watches selected for how naturally they complement a wardrobe and occasion.

Do I need a customer account?

No account is required to browse or ask about a product. Online ordering is temporarily paused while we verify delivery and fulfilment.

Which languages are available?

The storefront is available in English, German and French.

How can I pay?

No payment is requested for product enquiries. Available payment methods will be shown only after online ordering reopens.

Where can I find delivery information?

Delivery coverage, costs and timeframes are being verified. Read our shipping policy or contact us if delivery is important to your product choice.

How do returns work?

The refund policy published at the time of purchase applies. Read the policy.

Still need help?

Contact Schengi.